We understand that you may have many questions about our Shower and Bathtub seals. Regardless of whether you are doing a new installation or a repair job we are happy to assist. Therefore, we have compiled a list of common questions and answers that our clients have helped us with over the past number of years.
We hope that by reading them you will find answers to some of your own questions as well.
Firstly there is no difference in product performance between the ‘Pro’ and ‘Reg’ versions. This is just a naming convention for the type of installer.
‘Pro’ versions have holes punched into the up-stand,and are fixed to the wall with tile adhesive. ‘Pro’ are typically used by the professional installer.
‘Reg’ (Regular) versions do not have holes and are stuck to the wall with a sanitary grade silicone such as Sealux-N.
In the case of a repair job only the ‘Reg’ versions can be stuck < em > < strong > over the tiles to make a waterproof seal.
Sealux Trims are extruded PVC profiles that are available in 3 different widths, namely 15,20 & 25mm wide and lengths of 1850mm.
There is a patented bond breaker tape pre applied to the seal that allows the Silicone to stretch when joint movement occurs. This is essentially why Sealux Sealing trims offer the best sealing solution on the market.
Currently all our products ship Ireland.
Yes or course, you are legally entitled to return goods to us and get a full refund. This is a 14-day cooling-off period when you can change your mind and ship back to us.
We do have a $20 restocking fee as the kit boxes will need replacement, and the contents will be repackaged. You must pay for the shipping costs when returning the parcel to us. All items must be in a resalable condition to avail of a full refund. you will need to provide us with a tracking number or certificate of postage when returning goods to us.
AquaStrap is the leading up-stand seal used for sealing a shower tray/pan or bath tub. AquaStrap can only be installed before a Shower Pan or bath is installed. It requires a sanitary grade silicone (equivalent to Sealux-N) to be used in conjunction with AquaStrap.
Shipping Related Questions
All Items are shipped from Dublin Ireland. We charge $39.99 to ship our long kits, for smaller items that are sent with post services, please see details at checkout or An Post website for details.
We use PayPal and Stripe, both are industry leaders in the online payment processing industry.
All our full length kits are sent with our courier company (most likley we use UPS www.ups.com) – We provide next day delivery once orders are dispatched on the same day as the order was placed.
Some items are sent via the postal service (An Post), details of the service offered is shown at the checkout. Sometimes it may take two days due to the time of day that the order is placed.
Very secure, both PayPal and Stripe are fully PCI compliant and are regulated by the financial institutions of the country they operate in.
You will receive an email to confirm that your order has been placed, we will subsequently update you with the status of your order, e.g. processing, dispatched etc.
Yes invoices are emailed out to you.