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Frequently Asked Questions
Please read our FAQ before sending us a message.
This will depend upon what item you purchase, Our long PVC sealing trims are shipped with a courier (typically UPS), smaller parcels are sent via the postal services. All items are trackable and shipping costs are calculated at checkout
Stripe. Stripe is totally PCI compliant and offers industry standard security. You do not need an account to make a payment gateways to make a payment, you just need a credit/debit card.
Most items are dispatched the same day or next day. As the goods are being shipped from Ireland or the UK it typically takes four working days from dispatch.
If necessary we can express the goods, in such cases we advise you to email us your order details.
Your card detials are processed with PayPal and Stripe, we do not have any access to your card details as they are not recorded on our servers,
From Stripe "Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe"
From PayPal "Yes, we keep all your information safe. When you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund."
We will get notified that you have placed an order, we will process it and ship it out in the fastest possible manner. Once dispatched we will send you tracking details.
Yes, we will email you an invoice. Always check your spam folder for misplaced emails.
17325 Euclid Ave
Ste 3146 #121
Cleveland, OH 44112